Effective Date: June 2024
Last Updated: January 2025

1. Introduction

My University Admissions (“MUA,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our students, prospective applicants, and website users. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal data in the context of our student consultancy services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, submitting an inquiry, or engaging with our student consultancy services, you consent to the collection and processing of your personal data as outlined in this Privacy Policy.

2. Information We Collect

We collect and process the following types of personal data for the purpose of providing our student consultancy services

2.1 Personal Information Provided by You

• Identity Data:

Full name, date of birth, nationality, and gender.

• Contact Data:

Email address, phone number, postal address, and social media handles (if applicable).

• Academic and Professional Data:

Educational background, qualifications, work experience, CV, and career aspirations.

• Eligibility and Residency Data:

UK settlement status, duration of residency, and prior university attendance (if any).

• Financial and Funding Information:

Student loan eligibility and any relevant financial aid information.

2.2 Automatically Collected Information

• Website Usage Data:

IP address, browser type, operating system, and browsing behavior on our website.

• Marketing Data:

Preferences and interactions with our marketing campaigns, including social media engagement.

2.3 Information from Third Parties

• Partner Universities & Institutions:

Data shared with us by partner institutions when processing your application.

• Referral Sources:

If you were referred to us by an affiliate, agent, or partner, we may receive basic personal details from them.

3. How We Use Your Information

We process personal data strictly for legitimate purposes related to student consultancy, including:

• Assessing university eligibility and providing personalised course recommendations.

• Assisting with university applications, document submissions, and student admissions.

• Communicating with applicants via phone, email, SMS, and WhatsApp regarding applications, deadlines, and updates.

• Processing referrals and issuing incentives under our referral scheme.

• Managing customer relationships and improving our services.

• Complying with legal and regulatory obligations related to student recruitment.

• Conducting marketing campaigns (with user consent).

4. Legal Basis for Processing Data

Under UK GDPR, we rely on the following legal bases to process personal data:

• Performance of a Contract:

To process and manage university applications and student consultancy services.

• Legitimate Interests:

To improve our services, prevent fraud, and conduct marketing communications.

• Consent:
Where required, such as sending marketing emails or WhatsApp updates.

• Legal Obligation:

To comply with regulatory requirements for student recruitment and data retention.

5. Data Sharing and Disclosure

We only share personal data when necessary, ensuring strict confidentiality and compliance with data protection laws. This may include sharing with:

• Partner Universities & Institutions:

To facilitate applications and enrolments.

• Third-Party Service Providers:

CRM platforms, cloud storage providers, and marketing automation tools (e.g., Go High Level).

• Regulatory Authorities:

When legally required to comply with UK education regulations. We do not sell, rent, or trade personal data with third parties for marketing purposes.

6. Data Security & Retention

We implement robust security measures to protect personal data from unauthorized access, loss, or misuse. We store personal data for as long as necessary to fulfill our contractual obligations, comply with legal requirements, and provide student support.

• Personal data related to unsuccessful applications is retained for

up to 12 months

for re-application opportunities.

• Successfully enrolled students’ data is retained for

up to 7 years for regulatory compliance.

7. Your Data Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to Access:

Request a copy of the personal data we hold about you.

• Right to Rectification:

Correct inaccurate or incomplete data.

• Right to Erasure (“Right to be Forgotten”)

: Request deletion of your data where applicable.

• Right to Restrict Processing:

Limit how we use your data in certain circumstances.

• Right to Data Portability:

Request your data in a structured, machine-readable format.

• Right to Object:

Object to processing based on legitimate interests, including direct marketing.

To exercise these rights, please contact us at info@MyUniversityAdmissions.com

We will respond within one month.

8. Marketing & Communications

We may send promotional emails, SMS, or WhatsApp messages regarding university courses, special offers, or updates. You can opt out at any time by:

• Clicking the “unsubscribe” link in our emails.

• Replying STOP to SMS or WhatsApp messages.

• Contacting us directly to update your preferences.

We will never send unsolicited marketing messages without your prior consent.

9. Cookies & Website Tracking

Our website uses cookies and tracking technologies to enhance user experience and analyze website performance. You can control cookie preferences via your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., partner universities). We are not responsible for their privacy policies or data practices. Please review their policies before providing personal data.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will always be available on our website.

12. Contact Information

If you have any questions, concerns, or data requests, please contact us:

Email: info@MyUniversityAdmissions.com

We take privacy seriously and are committed to handling your data responsibly.

By using our services, you acknowledge and agree to the terms of this Privacy Policy.